Terms of service
Store Name: Puppetyo.store
Business Address: 24 Rue Albert Trudel, Québec, QC, Canada
Email: support@Puppetyo.store
Phone: (416) 980-7049
Welcome to Puppetyo.store. These Terms of Service govern your access to and use of our website, products, services, checkout, customer support, and any related features offered through our online store.
By visiting our website, browsing our products, creating an order, contacting us, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use our website or purchase products from Puppetyo.store.
Overview
Puppetyo.store offers plush toys, hand puppets, finger puppets, soft dolls, children’s play items, and related products designed to encourage imagination, storytelling, and playful learning. Our store is created for customers looking for soft, cute, giftable, and family-friendly toy products.
Throughout these Terms, the words “we,” “us,” and “our” refer to Puppetyo.store. The words “you,” “your,” and “customer” refer to any person using our website or purchasing from us.
Eligibility to Use Our Store
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.
Our products are intended to be purchased by adults. Children should use toys and plush products only under appropriate adult supervision, especially when the product contains small parts, accessories, packaging, tags, or strings.
Product Information
We do our best to present our products accurately, including product names, photos, descriptions, dimensions, colors, materials, features, and package contents. However, slight variations may occur.
Product colors may appear different depending on lighting, screen settings, monitor brightness, photography, production batch, or display device. Measurements may also vary slightly due to manual measurement or manufacturing differences.
All product descriptions are provided for general informational purposes. We do not guarantee that every description, image, or specification is completely error-free at all times.
Product Safety and Use
Our products are designed for soft play, storytelling, role play, display, gifting, and family interaction. Customers are responsible for using products safely and according to common sense safety practices.
Please remove all packaging before giving any product to a child. Packaging materials such as plastic bags, tags, ties, and wrapping should be kept away from babies and young children.
Adult supervision is recommended, especially for babies, toddlers, and younger children. Products should be inspected regularly for wear, loose parts, damage, torn seams, or other issues. Discontinue use if a product becomes damaged.
Keep all plush products and toys away from fire, heat sources, open flames, heaters, stoves, candles, and other hazardous environments.
Orders and Acceptance
When you place an order on Puppetyo.store, you are making an offer to purchase the selected products. We reserve the right to accept, decline, cancel, or limit any order at our discretion.
After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of your order. We may cancel or adjust an order if there is a pricing error, inventory issue, payment problem, suspected fraud, address issue, shipping restriction, or other concern.
Pricing and Availability
Product prices are displayed on our website and may change at any time without notice. We reserve the right to modify prices, discounts, promotions, product availability, and shipping options at our discretion.
We make reasonable efforts to keep product availability accurate, but inventory may change quickly. If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, refund, or other solution.
Payment
We accept payment through the methods displayed at checkout. By providing payment information, you confirm that you are authorized to use the selected payment method.
All payments must be successfully processed before an order can be fulfilled. If your payment is declined, incomplete, disputed, reversed, flagged, or suspected of fraud, your order may be delayed or cancelled.
Shipping and Delivery
Shipping times, processing times, and delivery estimates are described in our Shipping Policy. Delivery times are estimates only and are not guaranteed.
Puppetyo.store is not responsible for shipping delays caused by carriers, customs, weather, holidays, incorrect addresses, high order volume, supply chain issues, local delivery disruptions, or events outside our reasonable control.
Risk of loss may pass to the customer once the order has been handed to the shipping carrier. However, we will always do our best to assist with reasonable shipping concerns.
Returns and Refunds
Returns, refunds, exchanges, damaged items, and cancellation requests are handled according to our Return and Refund Policy.
By purchasing from Puppetyo.store, you agree to review and follow our return process before sending any item back.
Customer Information
You agree to provide accurate, current, and complete information when placing an order or contacting us. This includes your name, shipping address, billing address, email address, phone number, and payment details.
We are not responsible for delays, lost packages, failed delivery, or communication issues caused by incorrect or incomplete customer information.
Prohibited Uses
You agree not to use our website or services for unlawful, harmful, abusive, fraudulent, or unauthorized purposes.
You must not attempt to interfere with the operation of our website, misuse our checkout system, submit false information, copy website content without permission, spread malware, violate intellectual property rights, harass our team, or engage in activity that may harm Puppetyo.store or other customers.
Intellectual Property
All content on Puppetyo.store, including text, graphics, product descriptions, design elements, logos, images, icons, banners, layout, and website content, may be protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or exploit any part of our website or content without written permission from Puppetyo.store.
Third-Party Services
Our website may use third-party services such as Shopify, payment processors, shipping providers, analytics tools, advertising platforms, email services, and other business tools.
We are not responsible for the actions, policies, or performance of third-party services. Your use of third-party services may be subject to their own terms and privacy policies.
Limitation of Liability
To the fullest extent permitted by law, Puppetyo.store shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Our liability, if any, shall be limited to the amount paid by you for the product or order related to the claim.
Disclaimer of Warranties
Our website, products, and services are provided on an “as available” and “as is” basis. We do not guarantee that our website will be uninterrupted, error-free, secure, or always available.
We do not guarantee that every product will meet every individual expectation, especially where preferences for size, color, softness, design, or appearance may vary.
Changes to These Terms
We may update, modify, or replace these Terms of Service at any time. Changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms.
Governing Law
These Terms of Service shall be governed by applicable laws in Canada and the province of Québec, without regard to conflict of law principles.
Contact Information
For questions about these Terms of Service, please contact:
Puppetyo.store
24 Rue Albert Trudel, Québec, QC, Canada
Email: support@Puppetyo.store
Phone: (416) 980-7049