Contact information
Puppetyo.store is here to help with questions about orders, shipping, returns, product details, and general store support. Whether you are shopping for a soft plush puppet, a playful finger puppet set, or a sweet gift for a child, our team is happy to assist.
Store Information
Store Name: Puppetyo.store
Business Address: 24 Rue Albert Trudel, Québec, QC, Canada
Customer Support Email: support@Puppetyo.store
Phone: (416) 980-7049
Customer Support
For the fastest support, please contact us by email at:
When contacting us about an order, please include your order number, full name, email address used at checkout, and a clear description of your question or issue.
This helps our team review your request quickly and provide a helpful response.
Support Topics
You can contact us for help with:
Order status, tracking information, shipping questions, product details, return requests, refund questions, damaged items, incorrect items, missing items, address issues, payment questions, product recommendations, and general store inquiries.
Response Time
We aim to respond to customer inquiries as soon as possible. Most emails are answered within 1–3 business days.
During weekends, holidays, promotional periods, or high-volume seasons, response times may be slightly longer.
Order Changes
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help before the order is processed or shipped.
Once an order has entered processing, fulfillment, or shipping, changes may no longer be possible.
Damaged or Incorrect Item Support
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include photos or videos showing the issue clearly, along with your order number. This allows us to review the case and offer a suitable solution.
Business Hours
Our online store is available 24/7. Customer support requests are reviewed during normal business days.
Support Email: support@Puppetyo.store
Phone: (416) 980-7049
Important Note
Please make sure that any email from Puppetyo.store does not go to your spam or junk folder. If you are waiting for a reply, tracking number, or order update, check your inbox and spam folder.