Contact Us
We are happy to help you.
At Puppetyo.store, we want your shopping experience to feel simple, friendly, and worry-free. Whether you have a question about a plush puppet, need help with your order, want to check shipping information, or need support with a return, our team is here to assist you.
Please contact us anytime using the information below.
Store Information
Store Name: Puppetyo.store
Business Address: 24 Rue Albert Trudel, Québec, QC, Canada
Customer Support Email: support@Puppetyo.store
Phone: (416) 980-7049
Customer Support Email
For the fastest support, please email us at:
When contacting us, please include as much detail as possible so we can help you quickly. If your message is about an order, please include your order number, full name, email address used at checkout, and a clear description of your question or issue.
What We Can Help With
Our support team can assist you with:
Order status, tracking information, shipping questions, product details, return requests, refund questions, damaged items, incorrect items, missing items, address updates, cancellation requests, payment questions, and general store inquiries.
Whether you are choosing a puppet gift for a child, checking the size of a plush toy, or asking about delivery, we will do our best to provide a helpful and friendly response.
Order Questions
If you have already placed an order, please include your order number when contacting us. This allows our team to find your order faster and provide more accurate support.
You can contact us if you need help with:
Order confirmation, order processing, tracking updates, delivery questions, shipping delays, address mistakes, or order changes.
Please contact us as soon as possible if you need to update your shipping address or cancel an order. We will do our best to help before the order is processed or shipped. Once an order has already entered processing or shipping, changes may no longer be possible.
Product Questions
If you have questions about a product before placing an order, we are happy to help.
You may contact us for details about:
Product size, material, color, design, package contents, puppet style, plush texture, suggested use, gifting ideas, and general product information.
Please note that product colors may look slightly different depending on lighting, photography, and screen settings. Product measurements may also vary slightly due to manual measurement.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us review the issue quickly, please include:
Your order number, photos or videos of the item, photos of the packaging, and a clear description of the problem.
Once we receive your message, we will review the situation and offer an appropriate solution according to our store policies.
Returns and Refunds
If you would like to request a return or refund, please email us before sending any item back.
Please contact:
Include your order number, reason for return, and photos if applicable. Our team will review your request and provide return instructions if the return is approved.
Items sent back without prior approval may not be accepted.
Response Time
We aim to respond to most customer inquiries within 1–3 business days.
During weekends, holidays, promotional periods, or high-volume seasons, response times may be slightly longer. We appreciate your patience and will always do our best to reply as soon as possible.
Helpful Reminder
Please make sure your email address is typed correctly when contacting us. Also, check your spam or junk folder if you are waiting for a reply from Puppetyo.store.
Sometimes order updates, tracking emails, or customer support replies may be filtered by your email provider.
Our Support Style
At Puppetyo.store, we care about creating a warm and friendly experience. Our products are made for joyful play, sweet stories, and meaningful gifts, and we want our customer service to feel just as kind and helpful.
If you have a question, please reach out. We are here to help make your shopping experience smooth, clear, and happy.
Puppetyo.store
24 Rue Albert Trudel, Québec, QC, Canada
Email: support@Puppetyo.store
Phone: (416) 980-7049